Complaints can be lodged only:
1. Once the number of days within which service would be provided as per the prescribed service standard is over.
2. Within 60 days of the transaction / availing of a service.

1. At Post Office:
a) Complaints and Suggestion Book for complaints pertaining to services are available in all post offices in particular or for giving suggestions for improvement. It will be provided to the customer when demanded.
b) For Value Payable articles complaints are to be lodged at the office of booking. (Some cases will involve payment of charges)
c) Complaints for PLI /RPLI can be handed or posted to the Deputy Divisional Manager (PLI/RPLI) stationed at each Circle Office headquarters and Development Officer (PLI).
2. By hand or by Post at:
a) Any of the 11,103 Sevottam Compliant Customer Care Centers in the country
b) Post Office where transaction took place
c) Office of Senior Superintendent of Post Offices
3. Online
a) Complaints relating to any deficiency in service can be registered
online on IndiaPost Site or at  www.pgportal.gov.in

To Register the complaint Online visit IndiaPost Site and Goto: Home-->>Customer Support-->>Register your Complaint

You must have complete details of the booking for which you are lodging a complaint. For example, in case of Mail Services, you must have the Article number.

You can track the status of your complaint online by using the Track Complaint service provided on IndiaPost site. To track the status Goto  Home-->> Customer Support-->> Track Complaint

The standard time for processing a complaint is 90 days from the date of booking in case any investigation is required. It may vary depending upon the complexity of your complaint. You can check the Citizen Charter for further details.

No,you do not need to register yourself to lodge a complaint you can simply visit IndiaPost Site and register your complaint

Corporate complaints are the complaints raised in Bulk by the Corporate customers of IndiaPost

To raise corporate complaints you need to login with your registered corporate account and Goto:
Home-->> Customer support ->> Corporate complaints ->> Register complaints(Domestic/International).
Prior to raising  a corporate complaint you should have a filled in Template having the complaint Details.  To Download Excel template Goto:
Home-->>Customer support ->> Corporate complaints ->> Download template(Domestic/International).

Corporate Customers of IndiaPost, having registered corporate Account on IndiaPost Site  can only raise corporate complaints on IndiaPost Site

When you succesfully register a complaint, you will be provided a reference number and further details like complaint number, will be mailed to you on Email ID provided to you at the time of raising complaint.

To share your feedbacks on IndiaPost Site you can Goto: Home-->>Customer support ->>Submit your Feedback